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Snapchat Keeps Crashing: How to Fix It

Oct 21, 2019 6 min read

Snapchat is becoming such a massive success within the fields of social media, making significant strides to beat its competitors since its conception. One of the main points in which It wins out on its competitors is through the use of "Streaks."

They give the user a direct number that they have to increase and that they can see increasing with each post they make. This is probably the most frustrating part when Snapchat keeps crashing.

When you're trying to maintain a streak, and you can't open the Snapchat app or simply can't send that post you need to send to your best friend, you're in danger of losing that streak, and there's not much else going for Snapchat right now.

Main Solution Is to Reboot and Restart Snapchat

We need to find out if it's on our side that the app is creating problems or if after restarting all of your things, it's more the app being lame.

The first thing you should do if you're encountering problems using the internal apps functions is to reboot the app.

  1. Entirely simply close the app on your Android or Apple device and try opening it again. Sometimes apps like these just need to be opened and closed still to start working; it's the first rule of IT, in fact.
  2. If this still isn't working and app crashes, the problem may be coming from your phone. So, again, in IT Crowd fashion, it's time to turn on and off your phone. Rebooting your phone may stop some processes that it has got caught up in and can't handle at the moment. This might free up some space and allow you to use Snapchat freely again. 

What about Your Wi-Fi?

If you’ve tried turning the app and your phone off and back on again, it’s time to direct your attention towards your internet connection. Start by opening up Google (or whatever search engine you use) on your phone and searching for anything. Note the speed it takes for Google to load the page, this would be an indicator something going wrong with your connection. 

If this fails, switch your Wi-Fi off altogether and use your phone’s data. This is the ultimate test on your Wi-Fi. If your data works faster than your Wi-Fi, then either you’re at my parents’ house, or it’s time to restart that router or call your provider to get this fixed. 

Now that we've looked at ourselves let's take a look at some other things that could be going wrong.

Social Media Performance Tool

Up to Date with Your Updates

Updating your phone can be a tricky business. A lot of people I know have their phones a considerate amount of time, and eventually, it becomes so full that they only have space for necessary updates. This leads them to set their phones to only update when they want it to do so.

The problem with doing things like this is that many apps and functions become obsolete quite quickly. If you miss out on an update, you’re in danger of losing the app altogether.

To fix this, go into your settings in the App Store or Google Play, find the app you want to update, and check to see if there are any updates you've missed. Downloading that one crucial update could make the difference between an app that doesn't work to one that runs smoothly again. They make these updates for a reason.

Start from Scratch

If you’ve updated your app, checked your internet, and tried rebooting the app and it’s still not working, you can always start again. Simply uninstall the app from your phone and reinstall it again. It’s certainly not the best way to go around these issues, but Snapchat is a very painful app to have not working. 

What this can do is install the newest version of the app on your phone. This is a little better than downloading the actual update sometimes, as it ends up using a lot less space. It could also be that your app is stuck on some task or process. Deleting the app stops these processes, and when you reinstall it, it will be fresh and will no be caught up or stuck on them.

Written by Wendy

Wendy is a data-oriented marketing geek who loves to read detective fiction or try new baking recipes. She writes articles on the latest industry updates or trends.

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