Whatagraph is a fast growing Lithuanian start-up with a strong culture of learning, open-mindedness and innovation. Whatagraph is a visual analytics report tool that help our customers track and understand the data behind their websites, social media or marketing campaigns performance.
What you will do
Communicate (via live chat and e-mail) with our customers
Build and maintain relationships by making our customers happy and successful
Analyse customer feedback to implement changes in the product or processes
Create customer success related content (articles, videos, etc.)
Do online customer onboarding product demos
What we expect
Be fluent in written and spoken English
Be willing to work evening shift (Mon-Fri 15:30 - 24:00)
Have great written communication skills to manage critical situations
Have experience in customer success or customer support
Be willing to learn fast and a lot. Mostly about marketing.
Strive to go an extra mile for every customer.
What we offer
Remote work possibility
Monthly bonuses depending on the work performance
A team of young, talented and innovative colleagues in one of the fastest growing SaaS startups in Lithuania and Europe