Customer Success Manager | Whatagraph

Customer Success Manager

Remote job

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The Opportunity

Whatagraph is the go to platform for brands and agencies to simplify their marketing data monitoring and reporting. We do that by ingesting all the marketing performance data on the web and providing a birds-eye view of marketing performance in a visual dashboard.

Our platform is a unique pain-killer with a clear vision - To Empower Everyone to Make Data-Driven Decisions. Fast.

With a rapid expansion of our team, we are looking for two Customer Success Managers, who will own the management of client portfolios, maximizing customer satisfaction and driving profitability. One of the positions will exclusively be focusing on working with the Asia-Pacific market.

On this journey, you will be a part of the team of 4 Customer Success and 6 Customer Support Managers, led by our inspiring VP of Customer Success Agne. So if you are looking to join a fast growing startup and not afraid to go the extra mile in a supportive, friendly and tight-knit team - this could just be your perfect career move!

What you will do

  • Own the development and management of client portfolios.

  • Sustain business growth and profitability by maximizing value.

  • Analyze customer data to improve customer experience, thus minimizing churn rates.

  • Engage with clients via product demonstrations.

  • Drive the improvement of client onboarding processes in accordance with customer feedback.

  • Provide insights to product design and product development teams in order to serve the clients better.

What you will get

  • A gross salary: 1,400 - 1,800 EUR + performance bonuses.

  • An international environment: We work with digital marketing professionals and agencies from the US, Canada, Western Europe and the APAC.

  • A connected team: You will be working together with our 10 colleagues, led by our VP of Customer Success Agne and supported by our product engineering team - we know how important teamwork is in achieving great results.

  • A product that grows: We are big believers in creating what matters. Our platform keeps evolving to enable marketing professionals to understand their performance data and with regular exciting new feature additions you will be at the forefront of creating happiness in communicating new value to our growing customer-base, learning everyday.

  • A company that grows: Doubling in revenue in the past year, and tripling in team size, we have ambitious plans for our Customer Success team in the months to come.

  • Professional growth: We hire people we trust, and we give team members autonomy to do their best work. To enable that, you’ll get our full support with regular feedback, conferences, and access to e-learning platforms.

  • A flexible work environment: An option to hop between offices in Vilnius and Klaipeda, as well as an ability to work from home with equipment to build your own workspace.

What you will need

  • 2+ years of experience in customer success, if you’ve done it in the IT sector - even better.

  • Fluency in written and spoken English - this is our main communication language when supporting our customers.

  • Great written communication skills to manage critical situations.

  • Willingness to learn fast and a lot. Mostly about B2B SaaS digital marketing.

  • Customer-centricity - willingness and ability to go the extra mile for every customer.

  • Proactiveness, a high sense of self-organization and ownership.