Customer Success Manager (evening shift)

Vilnius, Lithuania. Full time

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Whatagraph is a fast growing Lithuanian start-up with a strong culture of learning, open-mindedness and innovation. Whatagraph is a visual analytics report tool that help our customers track and understand the data behind their websites, social media or marketing campaigns performance.

What you will do

  • check - material Created with Sketch. Communicate (via live chat and e-mail) with our customers
  • check - material Created with Sketch. Build and maintain relationships by making our customers happy and successful
  • check - material Created with Sketch. Analyse customer feedback to implement changes in the product or processes
  • check - material Created with Sketch. Create customer success related content (articles, videos, etc.)
  • check - material Created with Sketch. Do online customer onboarding product demos

What we expect

  • check - material Created with Sketch. Be fluent in written and spoken English
  • check - material Created with Sketch. Be willing to work evening shift (Mon-Fri 15:30 - 24:00)
  • check - material Created with Sketch. Have great written communication skills to manage critical situations
  • check - material Created with Sketch. Have experience in customer success or customer support
  • check - material Created with Sketch. Be willing to learn fast and a lot. Mostly about marketing.
  • check - material Created with Sketch. Strive to go an extra mile for every customer.

What we offer

  • check - material Created with Sketch. Remote work possibility
  • check - material Created with Sketch. Monthly bonuses depending on the work performance
  • check - material Created with Sketch. A team of young, talented and innovative colleagues in one of the fastest growing SaaS startups in Lithuania and Europe
  • check - material Created with Sketch. Culture of learning and open-mindness
  • check - material Created with Sketch. Gross salary 1400 - 1800 EUR
Say hello to careers@whatagraph.com and let’s talk!