Customer Support Manager (evening shift)

Vilnius, Lithuania or Remote. Full time

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Whatagraph is the go to platform for brands and agencies to simplify their marketing data to drive business outcomes with growth and profit in mind. We do that by ingesting all the marketing performance data on the web and provide a birds-eye view of marketing performance at any given time to drive the business forward.

We are a team of open-minded, out-of-the-box thinkers who take every challenge with excitement. If you’re going after the good vibes and, more importantly, opportunities to learn from (and with) the best, this is the place for you.

We’re looking to grow 3 times this year - apply only if you’re up for the challenge!

In this role you will

  • check - material Created with Sketch. Communicate (via live chat and e-mail) with our customers.
  • check - material Created with Sketch. Build and maintain relationships by making our customers happy and successful.
  • check - material Created with Sketch. Analyse customer feedback to implement changes in the product or processes.
  • check - material Created with Sketch. Create content that helps our customers be successful with Whatagraph (articles, videos, etc.).
  • check - material Created with Sketch. Document new processes and troubleshooting steps to improve efficiency.
  • check - material Created with Sketch. Suggest improvements and be a part of their implementation.

We are looking for someone who

  • check - material Created with Sketch. Is fluent in written and spoken English.
  • check - material Created with Sketch. Can work evening shift (Mon-Fri 15:30 - 24:00).
  • check - material Created with Sketch. Has great written communication skills to manage critical situations.
  • check - material Created with Sketch. Has experience in customer support or customer success.
  • check - material Created with Sketch. Is willing to learn fast and a lot. Mostly about marketing.
  • check - material Created with Sketch. Strives to go an extra mile for every customer.

Support for you, professionally and personally

  • check - material Created with Sketch. Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We empower team initiatives and support professional development with training and regular feedback.
  • check - material Created with Sketch. A connected team: We have a solid team that works side by side in a highly collaborative culture to bring out-of-box solutions to our customers. We encourage idea generation and celebrate our achievements in team events.
  • check - material Created with Sketch. Benefits and work-life balance: Whatagraph offers a starting gross salary of 1200 - 1500 EUR depending on the candidate’s experience and remote work policy. Our employees have access to late night work benefits, enjoy one of the best office vibes around and get rewards for great performance.
Say hello to careers@whatagraph.com and let’s talk!