Whatagraph is the go to platform for brands and agencies to simplify their marketing data to drive business outcomes with growth and profit in mind. We do that by ingesting all the marketing performance data on the web and provide a birds-eye view of marketing performance at any given time to drive the business forward.
We are a team of open-minded, out-of-the-box thinkers who take every challenge with excitement. If you’re going after the good vibes and, more importantly, opportunities to learn from (and with) the best, this is the place for you.
We’re looking to grow 3 times this year - apply only if you’re up for the challenge!
In this role you will
Communicate (via live chat and e-mail) with our customers.
Build and maintain relationships by making our customers happy and successful.
Analyse customer feedback to implement changes in the product or processes.
Create content that helps our customers be successful with Whatagraph (articles, videos, etc.).
Document new processes and troubleshooting steps to improve efficiency.
Suggest improvements and be a part of their implementation.
We are looking for someone who
Is fluent in written and spoken English.
Can work evening shift (Mon-Fri 15:30 - 24:00).
Has great written communication skills to manage critical situations.
Has experience in customer support or customer success.
Is willing to learn fast and a lot. Mostly about marketing.
Strives to go an extra mile for every customer.
Support for you, professionally and personally
Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We empower team initiatives and support professional development with training and regular feedback.
A connected team: We have a solid team that works side by side in a highly collaborative culture to bring out-of-box solutions to our customers. We encourage idea generation and celebrate our achievements in team events.
Benefits and work-life balance: Whatagraph offers a starting gross salary of 1200 - 1500 EUR depending on the candidate’s experience and remote work policy. Our employees have access to late night work benefits, enjoy one of the best office vibes around and get rewards for great performance.