Call Monitoring Software

Stop wondering about the performance of your call center agents and their ongoing calls. Thanks to Whatagraph’s call monitoring software, your call center managers can see actionable insights about your agents’ performance in real-time - you don’t have to listen to a single call recording if you don’t want to.

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Explore Our Call Monitoring Solutions And Effortlessly Report on Your Client’s Call Tracking Metrics

With Whatagraph, you can connect your CallRail and CallTrackingMetrics accounts for easy access to your most important call center KPIs. No need to go through these tools daily - just create a report once in Whatagraph and access it any time you want, as it gets updated with real-time contact center data from your sales or customer support team.

CallRail

CallTrackingMetrics

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Whatagraph's Call Monitoring Tool Allows You to Connect All Your Call Center Software

Optimize your Phone Sales & Marketing Efforts

You can’t fix things if you don’t know what’s broken. Our user-friendly call monitoring software shows you the most important call center metrics in real-time. That way, you know which agents are underperforming and where you need to improve, thanks to the quality monitoring of your phone system.

Easily Report on Your Call Center Results in a Single Dashboard

No need to check on all of your agents and see how they’re performing. In Whatagraph, you get real-time data about all of your call center and sales team agents and how they’re performing in real-time.

Explore Our Call Monitoring Solutions And Effortlessly Report on Your Client’s Call Tracking Metrics

All reporting features your agency needs

50+ data sources

Create a true cross-channel digital marketing dashboard in Whatagraph. Over 50 integrations for your cross-channel marketing campaigns.

Cross-channel reports

Combining cross-channel data is intuitive and takes a few clicks. Create a single client report for all channels instead of one report for each.

Full report automation

Schedule your reports at desired intervals or share a live link to a report so your clients can check for updates at any moment.

White-label reports

Customize colors and logos in each report to align it with your agency’s or clients’ branding and style.

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FAQs

All your questions answered. And if you can’t find it here, chat to our friendly team.

How do I create a Call Tracking Report?

All it takes is creating a Whatagraph account. Once you’re in the app, you can create a new report from scratch or use one of our call tracking report templates. Connect your call center software to Whatagraph and watch the report get created right in front of you! The workflows you create once are there to stay.

What metrics to include in a Call tracking report?

It all depends on the results you want to achieve with your customer support, inbound or outbound team. Here are some of the most common live call monitoring metrics to track:

Call abandonment rate;
The service level of your phone calls;
First call resolution;
Average handle time;
The average speed of answer;
Average time in queue;
Time spent in inbound and outbound calls;
And many call monitoring features and metrics.

What integrations does Whatagraph have for call reporting?

At the moment, Whatagraph has integrations with CallRail and CallTrackingMetrics.

It’s good to be loved! Our clients are not shy about expressing it.

I made a switch from GDS and Sheets for reporting to Whatagraph, and I am saving literal hours each week on performance report creation. Our small firm actually managed to onboard 2 new clients as a result of all the time we saved on managing data and reporting. The customer service is also really helpful and easy to reach.

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Mindaugas S., Marketing Consultant

Having active customer support to help fix any issues was a big contributor, but we also really liked the ability to save templates and connect sources to multiple charts/widgets at once without having to edit them individually. And having the grid layout is much easier to stay consistent with than the free form setup that Data Studio has.

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Nico T., Media Planner

The system has standard templates that are easy and fast to use. Also you can build your own report with lightning speed. It is very easy to use, has a lot of integration, and let get started very fast.

Rasmus Bernt K., External Senior Management Consultant

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Rasmus Bernt K., External Senior Management Consultant

We love Whatagraph - we would definitely recommend and our account manager is great! I love how easy this tool is to use, everyone on the team finds it much more user-friendly than other dashboards. Integration was easy, we sent some example reports to the team who duplicated these for us. We literally had to log in and send it to our clients!

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Stephanie S., Digital Director

We are showing our clients the work that we're doing for them and this is incredibly important for our clients ROI. They want to see results and having a tool like Whatagraph that can show data from virtually every source we use is hugely important.

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John S., SEO Strategist

The tool is easy to use; you do not need to have development resources. Even my junior project managers are capable of making campaign reports in minutes. There are a lot of pre-made templates you can use as well as many pre-made widgets.

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Erman E., Marketing Specialist

Really easy to connect data sources within the tool. The library of report templates has been helpful. The customer support team has been responsive to all of our needs. Our team enjoys the simplicity of setting up the reports and how the data is presented.

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Brent N., Director of Operations

Easy to create really beautiful graphs and reports which can help other team members to understand the most important takeaways. I especially like the automated report function, so I don't have to check on the same thing repeatedly.

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Orsolya S., Online Marketing Manager