Call Monitoring Software
Stop wondering about the performance of your call center agents and their ongoing calls. Thanks to Whatagraph’s call monitoring software, your call center managers can see actionable insights about your agents’ performance in real-time - you don’t have to listen to a single call recording if you don’t want to.
Explore Our Call Monitoring Solutions And Effortlessly Report on Your Client’s Call Tracking Metrics
With Whatagraph, you can connect your CallRail and CallTrackingMetrics accounts for easy access to your most important call center KPIs. No need to go through these tools daily - just create a report once in Whatagraph and access it any time you want, as it gets updated with real-time contact center data from your sales or customer support team.
Whatagraph's Call Monitoring Tool Allows You to Connect All Your Call Center Software
Optimize your Phone Sales & Marketing Efforts
Easily Report on Your Call Center Results in a Single Dashboard
Explore Our Call Monitoring Solutions And Effortlessly Report on Your Client’s Call Tracking Metrics
All reporting features your agency needs
FAQs
All your questions answered. And if you can’t find it here, chat to our friendly team.
How do I create a Call Tracking Report?
What metrics to include in a Call tracking report?
- Call abandonment rate;
- The service level of your phone calls;
- First call resolution;
- Average handle time;
- The average speed of answer;
- Average time in queue;
- Time spent in inbound and outbound calls;
- And many call monitoring features and metrics.
What integrations does Whatagraph have for call reporting?
It’s good to be loved! Our clients are not shy about expressing it.
I made a switch from GDS and Sheets for reporting to Whatagraph, and I am saving literal hours each week on performance report creation. Our small firm actually managed to onboard 2 new clients as a result of all the time we saved on managing data and reporting. The customer service is also really helpful and easy to reach.
Having active customer support to help fix any issues was a big contributor, but we also really liked the ability to save templates and connect sources to multiple charts/widgets at once without having to edit them individually. And having the grid layout is much easier to stay consistent with than the free form setup that Data Studio has.
The system has standard templates that are easy and fast to use. Also you can build your own report with lightning speed. It is very easy to use, has a lot of integration, and let get started very fast.
We love Whatagraph - we would definitely recommend and our account manager is great! I love how easy this tool is to use, everyone on the team finds it much more user-friendly than other dashboards. Integration was easy, we sent some example reports to the team who duplicated these for us. We literally had to log in and send it to our clients!
We are showing our clients the work that we're doing for them and this is incredibly important for our clients ROI. They want to see results and having a tool like Whatagraph that can show data from virtually every source we use is hugely important.
The tool is easy to use; you do not need to have development resources. Even my junior project managers are capable of making campaign reports in minutes. There are a lot of pre-made templates you can use as well as many pre-made widgets.
Really easy to connect data sources within the tool. The library of report templates has been helpful. The customer support team has been responsive to all of our needs. Our team enjoys the simplicity of setting up the reports and how the data is presented.