Call Monitoring Software To Improve your Agency Performance | Whatagraph

The Ultimate Call Monitoring Software for All Your Call Center Reporting Needs

Stop wondering about the performance of your call center agents and their ongoing calls. Thanks to Whatagraph’s call monitoring software, your call center managers can see actionable insights about your agents’ performance in real-time - you don’t have to listen to a single call recording if you don’t want to.
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Over 15,000 agencies and brands worldwide get their marketing performance analyzed with Whatagraph!

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Explore Our Call Monitoring Solutions And Effortlessly Report on Your Client’s Call Tracking Metrics

With Whatagraph, you can connect your CallRail and CallTrackingMetrics accounts for easy access to your most important call center KPIs. No need to go through these tools daily - just create a report once in Whatagraph and access it any time you want, as it gets updated with real-time contact center data from your sales or customer support team.

CallTrackingMetrics

Whatagraph's Call Monitoring Tool Allows You to Connect All Your Call Center Software

Optimize your Phone Sales & Marketing Efforts

You can’t fix things if you don’t know what’s broken. Our user-friendly call monitoring software shows you the most important call center metrics in real-time. That way, you know which agents are underperforming and where you need to improve, thanks to the quality monitoring of your phone system.
Call monitoring software contains all KPIs in one report.

Easily Report on Your Call Center Results in a Single Dashboard

No need to check on all of your agents and see how they’re performing. In Whatagraph, you get real-time data about all of your call center and sales team agents and how they’re performing in real-time.
Whatagraph aggregating call performance metrics.

Explore Our Call Monitoring Solutions And Effortlessly Report on Your Client’s Call Tracking Metrics

With Whatagraph, you can connect your CallRail and CallTrackingMetrics accounts for easy access to your most important call center KPIs. No need to go through these tools daily - just create a report once in Whatagraph and access it any time you want, as it gets updated with real-time contact center data from your sales or customer support team.
Customise your call tracking reports and dashboards.

Create Your Own Call Tracking Report in Minutes

call tracking report template

Build Your Call Tracking Report with Whatagraph

There are two ways to build a call tracking report in our tool. When you’ve connected your call center software, you can grab one of our call tracking reports that has all the KPIs and widgets you will need. Alternatively, you can  Comment end create a call tracking report from scratch with our smart builder. 
Check out our call tracking report template

How to Get Started with Whatagraph?

1. Sign up for your free account
All it takes is a few bits of information and you’re ready to create reports in under 10 minutes. No credit card info is needed!
2. Connect your data sources
Add the data sources you want to use in your clients’ marketing reports. We have 40+ available to choose from.
3. Choose a report template
Select a template that best shows the work you do for your clients. With a few clicks, your template becomes a fully finished client report!
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All reporting features your agency needs

40+ integrations
We integrate with more than 40 marketing platforms, such as Google Analytics, Ahrefs, SEMRush, Facebook, MailChimp, Klaviyo, and many others.
Cross-channel reports
SEO, SEM, social media, performance marketing, email marketing - create a singular client report for all channels instead of one report for each.
Full report automation
Start from a report template, add your sources and you can create a report in under 10 minutes. You can automate the delivery too - and send reports automatically at your desired intervals.
White-label reports
Make your reports align with your agency branding and style. Customize each report with your agency logo, colors and branding and every detail you need to make your report truly your own.
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FAQs

All your questions answered. And if you can’t find it here, chat to our friendly team.

How do I create a Call Tracking Report?
All it takes is creating a Whatagraph account. Once you’re in the app, you can create a new report from scratch or use one of our call tracking report templates. Connect your call center software to Whatagraph and watch the report get created right in front of you! The workflows you create once are there to stay.
What metrics to include in a Call tracking report?
It all depends on the results you want to achieve with your customer support, inbound or outbound team. Here are some of the most common live call monitoring metrics to track:

  • Call abandonment rate;
  • The service level of your phone calls;
  • First call resolution;
  • Average handle time;
  • The average speed of answer;
  • Average time in queue;
  • Time spent in inbound and outbound calls;
  • And many call monitoring features and metrics.
What integrations does Whatagraph have for call reporting?
At the moment, Whatagraph has integrations with CallRail and CallTrackingMetrics.

Need more help with getting started?

report template

We can set up your report campaign for you!

If you need help with setting up Whatagraph - our team can create your campaign reports!
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This is exactly what I was looking for when I set out to find a better way of collating and sharing our social media analytics with internal stakeholders. Goodbye spreadsheets and the tedious task of copying + pasting analytics from each social media account!

ashley

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Ashley S, Social Media & Content Co-ordinator

We have found it provides our clients quick reports that they can analyze and ingest easily. It cuts down on our explanations and walkthroughs with clients. Overall, it has been a tremendous time-saver, along with exceeding our clients’ expectations with reporting.

kyle

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Kyle R, Digital Marketing Specialist

The SUPPORT. Whatagraph has THE BEST support team, ultra-responsive, ultra-helpful. They clear your roadblocks, update their platform to suit your needs, implement awesome new features (on user suggestion and on the back of their own ambition). AWESOME.

jasper

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Jasper C, Social Ads Specialist

Whatagraph is exactly what we were looking for in order to collect and organize data from multiple accounts (clients) with multiple data sources. It is the perfect tool to analyze data, to change the strategy, and also to create reports clients will understand.

thiago

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Thiago A, Digital Marketer

Whatagraph does not require someone to be “techy” to use the software. The learning curve is so minute, and when you do have issues- the support team will help you in a kind and efficient manner.

liam

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Liam R, Digital Marketing Campaign Manager

You just need a few hours of clicking and trying things to understand it. I like the interface, the way you makeup formulas and edit them, I like that you can build your own widgets.

mich

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Mich C, Digital Leader

What really makes Whatagraph shine is the way it breakdown data to your clients. Most of our clients want to see their metrics, but they don't really want to take the time to learn all about understanding them.

daniel

G2.com verified review by

Daniel W, General Manager

We're able to streamline our social media marketing into a report that has proper metrics that clients can understand. We're literally able to select from social media platforms to ads, to stories etc. You name it.

andrea

G2.com verified review by

Andrea R, Marketing Executive

This is exactly what I was looking for when I set out to find a better way of collating and sharing our social media analytics with internal stakeholders. Goodbye spreadsheets and the tedious task of copying + pasting analytics from each social media account!

ashley

G2.com verified review by

Ashley S, Social Media & Content Co-ordinator

We have found it provides our clients quick reports that they can analyze and ingest easily. It cuts down on our explanations and walkthroughs with clients. Overall, it has been a tremendous time-saver, along with exceeding our clients’ expectations with reporting.

kyle

G2.com verified review by

Kyle R, Digital Marketing Specialist

The SUPPORT. Whatagraph has THE BEST support team, ultra-responsive, ultra-helpful. They clear your roadblocks, update their platform to suit your needs, implement awesome new features (on user suggestion and on the back of their own ambition). AWESOME.

jasper

G2.com verified review by

Jasper C, Social Ads Specialist

Whatagraph is exactly what we were looking for in order to collect and organize data from multiple accounts (clients) with multiple data sources. It is the perfect tool to analyze data, to change the strategy, and also to create reports clients will understand.

thiago

G2.com verified review by

Thiago A, Digital Marketer

Whatagraph does not require someone to be “techy” to use the software. The learning curve is so minute, and when you do have issues- the support team will help you in a kind and efficient manner.

liam

G2.com verified review by

Liam R, Digital Marketing Campaign Manager

You just need a few hours of clicking and trying things to understand it. I like the interface, the way you makeup formulas and edit them, I like that you can build your own widgets.

mich

G2.com verified review by

Mich C, Digital Leader

What really makes Whatagraph shine is the way it breakdown data to your clients. Most of our clients want to see their metrics, but they don't really want to take the time to learn all about understanding them.

daniel

G2.com verified review by

Daniel W, General Manager

We're able to streamline our social media marketing into a report that has proper metrics that clients can understand. We're literally able to select from social media platforms to ads, to stories etc. You name it.

andrea

G2.com verified review by

Andrea R, Marketing Executive

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