Call Monitoring Software
Stop wondering about the performance of your call center agents and their ongoing calls. Thanks to Whatagraph’s call monitoring software, your call center managers can see actionable insights about your agents’ performance in real-time - you don’t have to listen to a single call recording if you don’t want to.
Explore Our Call Monitoring Solutions And Effortlessly Report on Your Client’s Call Tracking Metrics
With Whatagraph, you can connect your CallRail and CallTrackingMetrics accounts for easy access to your most important call center KPIs. No need to go through these tools daily - just create a report once in Whatagraph and access it any time you want, as it gets updated with real-time contact center data from your sales or customer support team.
Whatagraph's Call Monitoring Tool Allows You to Connect All Your Call Center Software
Optimize your Phone Sales & Marketing Efforts
Easily Report on Your Call Center Results in a Single Dashboard
Explore Our Call Monitoring Solutions And Effortlessly Report on Your Client’s Call Tracking Metrics
How to Get Started with Whatagraph?
1. Sign up for your free account
All it takes is a few bits of information and you’re ready to create reports in under 10 minutes. No credit card info is needed!
2. Connect your data sources
Add the data sources you want to use in your clients’ marketing reports. We have 45+ available to choose from.
3. Choose a report template
Select a template that best shows the work you do for your clients. With a few clicks, your template becomes a fully finished client report!
All reporting features your agency needs
50+ data sources
Create a true cross-channel digital marketing dashboard in Whatagraph. Over 50 integrations for your cross-channel marketing campaigns.
Cross-channel reports
Combining cross-channel data is intuitive and takes a few clicks. Create a single client report for all channels instead of one report for each.
Full report automation
Schedule your reports at desired intervals or share a live link to a report so your clients can check for updates at any moment.
White-label reports
Customize colors and logos in each report to align it with your agency’s or clients’ branding and style.
FAQs
All your questions answered. And if you can’t find it here, chat to our friendly team.
How do I create a Call Tracking Report?
What metrics to include in a Call tracking report?
- Call abandonment rate;
- The service level of your phone calls;
- First call resolution;
- Average handle time;
- The average speed of answer;
- Average time in queue;
- Time spent in inbound and outbound calls;
- And many call monitoring features and metrics.
What integrations does Whatagraph have for call reporting?
It’s good to be loved! Our clients are not shy about expressing it.
I made a switch from GDS and Sheets for reporting to Whatagraph, and I am saving literal hours each week on performance report creation. Our small firm actually managed to onboard 2 new clients as a result of all the time we saved on managing data and reporting. The customer service is also really helpful and easy to reach.
Capterra verified review by
Mindaugas S., Marketing Consultant
Having active customer support to help fix any issues was a big contributor, but we also really liked the ability to save templates and connect sources to multiple charts/widgets at once without having to edit them individually. And having the grid layout is much easier to stay consistent with than the free form setup that Data Studio has.
Capterra verified review by
Nico T., Media Planner
The system has standard templates that are easy and fast to use. Also you can build your own report with lightning speed. It is very easy to use, has a lot of integration, and let get started very fast.
Capterra verified review by
Rasmus Bernt K., External Senior Management Consultant
We love Whatagraph - we would definitely recommend and our account manager is great! I love how easy this tool is to use, everyone on the team finds it much more user-friendly than other dashboards. Integration was easy, we sent some example reports to the team who duplicated these for us. We literally had to log in and send it to our clients!
Capterra verified review by
Stephanie S., Digital Director
We are showing our clients the work that we're doing for them and this is incredibly important for our clients ROI. They want to see results and having a tool like Whatagraph that can show data from virtually every source we use is hugely important.
Capterra verified review by
John S., SEO Strategist
The tool is easy to use; you do not need to have development resources. Even my junior project managers are capable of making campaign reports in minutes. There are a lot of pre-made templates you can use as well as many pre-made widgets.
Capterra verified review by
Erman E., Marketing Specialist
Really easy to connect data sources within the tool. The library of report templates has been helpful. The customer support team has been responsive to all of our needs. Our team enjoys the simplicity of setting up the reports and how the data is presented.
Capterra verified review by
Brent N., Director of Operations
Easy to create really beautiful graphs and reports which can help other team members to understand the most important takeaways. I especially like the automated report function, so I don't have to check on the same thing repeatedly.
Capterra verified review by
Orsolya S., Online Marketing Manager
Need more help with getting started?
We can set up your report campaign for you!
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