Customer Success Support

Vilnius, Lithuania. Full time

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Our customer success team is the real definition of positivity. Folks here are driven by human and friendly interactions. The word is that building long lasting relationships with our clients and in turn being able to have a positive impact on the product is a very rewarding experience! And now our rapidly growing team is actively looking for more helping hands with direct communication and an after work pint.

What you will do

  • check - material Created with Sketch. Solving and tracking support tickets via Intercom and email
  • check - material Created with Sketch. Maintaining positive relationships with the active users of Whatagraph
  • check - material Created with Sketch. Work together with the development team to solve issues related to the platform and its functionality
  • check - material Created with Sketch. Monitoring the tone of voice of Whatagraph customers
  • check - material Created with Sketch. Registering integration and feature requests

What we expect

  • check - material Created with Sketch. Fluent written and spoken English
  • check - material Created with Sketch. Basic understanding of marketing and reporting concepts
  • check - material Created with Sketch. Have previous experience in B2B communication
  • check - material Created with Sketch. Be willing to master the ins and outs of Whatagraph software
  • check - material Created with Sketch. Be willing to familiarise yourself with reporting for Facebook, Facebook Ads, Google Analytics, Google Ads and several others

What we offer

  • check - material Created with Sketch. Work in an international IT environment and enjoy all the benefits a capital city can offer
  • check - material Created with Sketch. Fun, challenging & exciting job atmosphere
  • check - material Created with Sketch. Flexible work hours
  • check - material Created with Sketch. Remote work possibility
  • check - material Created with Sketch. A team of young, talented and innovative colleagues in one of the fastest growing SaaS startups in Lithuania and Europe
  • check - material Created with Sketch. Gross salary starting at 1000 EUR/month
  • check - material Created with Sketch. Culture of learning and open-mindness
Say hello to hr@whatagraph.com and let’s talk!