Cross-Channel Marketing Report - How to Build One
Mar 11, 2021 ● 9 min read
Digital marketing tends to involve a variety of different marketing tools to generate brand or product awareness. For a highly-successful marketing strategy, countless digital marketing platforms will play a role - and each one of them must be analyzed for effectiveness. This is where cross-channel performance reports come into play. Simplify your reporting process and have a detailed view of individual channel performance in one place.
Whatagraph is a tool used to aggregate digital marketing data and present it in a visually appealing way. It works with various popular digital marketing tools, including Google Analytics, Instagram, and Facebook.
For those who spend a considerable amount of time managing multiple digital marketing platforms, presenting performance data to clients or executives isn't easy.
Building a personalized report to communicate current achievements and future priorities effectively should be simple and time-efficient. Simplicity and efficiency factors play a huge role for you and for the ones you're reporting to.
Our goal is to help you, a marketing professional, minimize reporting hurdles. We'll also guide you on building comprehensive cross-channel marketing reports.
In today's article, we'll walk you through the cross-channel marketing report creation process step-by-step. We even have a pre-built cross-channel report template for you to use, in case you wish to skip the entire report building process. The link will be at the bottom of the article.
Let's first have a look at what makes a great marketing report.
An excellent marketing report does what?
An outstanding cross-channel report is all about providing insight and connecting multiple marketing platform metrics effectively.
A report has zero value if it gives no insights to the people you're reporting to. In other words, you need something that transforms plain data into information. It also has to provide a seamless transition between the different marketing platforms you're reporting on.
- A great client-report helps facilitate effective decision making – it improves collaboration and relays information well;
- Reports need to guide your client's attention to vital metrics and activity;
- Add context and clarity in case the person you're reporting isn't present during your day-to-day activity.
Take note that this just an example of how to formulate a comprehensive cross-channel report. We use Google Analytics, Instagram, and Facebook platforms for this example. However, it doesn't mean that you're limited to just these platforms!
So, where do we begin?
Building a report that's composed of data from different sources can be difficult.
What platform should you start with?
The beautiful thing about cross-channel reports is that you can usually start the report from any platform. However, we advise you to avoid reporting on vanity metrics.
You already have a ton of data to showcase. So, you should focus on metrics that translate to cash flow, one of them being conversions.
In the example, we begin with website content metrics from Google Analytics. Of course, we didn't forget the conversion metrics for the reporting period.
Having data presented in a line graph helps you quickly deduce any correlation between session numbers and possible conversions for a specific date.
Here, you can also include an average bounce rate of your website content. It's a great way to see how well your audience perceives your content. Take note that a high bounce rate is not always an indication of poor page performance. We included this as a possible metric to track for our example.
Let's include Facebook as another platform of choice for our report. It's an incredibly versatile tool both as a standalone brand recognition builder and a formidable PPC platform.
In this portion of the report, we're also using graphs. It's an easy yet effective way to show how a particular metric developed over time.
The graph here is interactive, and you can select the time of impressions you want to compare:
The ability to select which type of metrics to look at just makes the client's or executives' lives easier. It eliminates the data clutter and helps focus on the right numbers, one at a time.
Back to the main Facebook insights overview now!
In the example above, we've included the general page insights and 2-week performance data. It gives a clear overview of Facebook engagement metrics and how those metrics are compared to previous months or years.
Let's take a look at a general performance overview of Instagram.
Again, the main focus here is to showcase the aggregated engagement metrics of a particular platform. In this section, you should see the overall health of a marketing platform. And, how the user base is responding to the content there.
We're going to dive deeper into individual post performance in only a moment.
What are the demographics looking like?
Looking at your audience's demographic data must be done by every marketer. Are you actually reaching the right people with the digital content you produce? Well, that's going to be answered in this portion of your cross-channel report.
You're more than welcome to allocate demographic information next to each corresponding platform. We've lumped in demographic info from different marketing platforms in this one section.
Of course, you have the option to different types of visuals to show demographic data:
- Bar graphs
- Line graphs
- Pie charts
Select the data presentation method yourself and see just how effective your content is in reaching your desired audience.
So as the report progresses, the data you include within will be more detailed.
It brings us to an even deeper dive into data: evaluating individual content pieces.
Analysis of specific content
As we've previously mentioned, there's a ton of different content hosted on various digital marketing platforms. Since we're looking at Instagram and Facebook in our example, we're likely to use videos, images, and text content.
How can you be sure about what content your audience enjoys the most? We're about to find out.
With a comprehensive report that spans multiple platforms, we can easily conduct an in-depth analysis of individual, best-performing content pieces. And some that have not performed well at all.
Having such a clear view of your best-performing posts helps further develop future campaigns. You get to see exactly what keeps your audience interested, engaged, and active on your pages.
Metrics that tell a story
Whether you're reporting to your clients or firm executives, your report needs to tell a story. All of this rests on two things – data and visuals.
Data is used to showcase results and explain the reasoning for specific actions that you've taken. Most people – especially in marketing – aren't too keen on making changes if the change is not supported by data; hard numbers.
Visuals are there to help translate data into something that's easier to digest. The simple reporting process you've come to dread is turned into extensive storytelling, engaging your clients and executives.
Great tool with customization and premade templates is essential!
Insightful reports tell the story of your progress via visuals and data
Great internal reports help your team monitor the current situation and quickly find any shortcomings within your processes.
You are welcome to try out our pre-built cross-channel report template for free. The report is already built for you, just connect your desired accounts, and your data will be extracted automatically. Enjoy!